Customer Service

+1.586.286.9644

Our Services List

Services Available at Independent Living Communities

Service Description

Safety Checks

  • Each occurrence
  • 4 times per day (or every 6 hours)
  • 6 times per day (or every 4 hours)
  • 12 times per day (or every 2 hours)

Safety Checks with Incontinence Check* *Supplies not included, includes turn and reposition

  • 4 times per day (or every 6 hours)
  • 6 times per day (or every 4 hours)
  • 12 times per day (or every 2 hours)

Medication Reminders and Assistance

  • One time per day
  • Two times per day
  • Three times per day
  • Four times per day

Escort to and from Dining Room (or tray service)

  • Each occurrence
  • One time per day
  • Two times per day
  • Three times per day

Diabetic Management by RN (check blood sugar, draw insulin, administer insulin, follow sliding scale)

  • Each occurrence
  • One time per day
  • Two times per day
  • Three times per day
  • Four times per day

Showers

  • Each occurrence
  • One time per week
  • Two times per week
  • Three times per week

Weekly Medication Set Up-By RN

Morning Care (assisting with wake up, oral care, restroom use, dressing, bed making, comb hair)

Evening Care (assisting with undressing, oral care, restroom use)

Bed Making

Simple Wound Care (dressing change, with Doctor's orders, no packing)

Ostomy Care

Escort Outside of Facility (shopping, etc.)

 

Monthly Services Available at Independent Living Communities

Plan Description

Basic Care

  • Shower Assist: Two times per week, assisting with undressing, washing, and change of clothes.
  • Medication: Assistance/reminders two times per day(oral medication)
  • Urgent Response: Respond to pull cord/pendant

Standard Care

  • All services included in Basic Care
  • Morning Care: Assisting with wake up, oral care, restroom use, dressing, bed making, comb/brush hair
  • Evening Care: Assisting with undressing, oral care, restroom use (getting ready for bed time)

Intermediate Care

  • All services included in Standard Care
  • Medication: Assistance/reminders 4 times per day(oral medication)
  • Night Time Safety Checks: Every 4 hours to ensure resident is safe and comfortable
  • Incontinence Checks: Up to 4 times daily, 24 hours per day, including reposition to prevent pressure ulcers(additional occurrences billed at individual service rate)
  • Escorts: To and from meals in the dining room or tray delivery to room up to twice per day

Comprehensive Care

  • All services included in Intermediate Care
  • Night Time Safety Checks: Every 2 hours to ensure resident is safe and comfortable
  • Incontinence Checks: Up to 6 times daily, 24 hours per day, including reposition to prevent pressure ulcers (additional occurrences billed at individual service rate)
  • Escorts: To and from all meals in the dining room or tray delivery, and to all activities
 

Services Available in Private Residences

Assistance with Activities of Daily Living (ADL’s)

Common examples of these services might include:

  • Meal preparation
  • Assisting with eating and drinking
  • Reminders for medication
  • Companionship
  • Light housekeeping
  • Maintaining proper personal hygiene
  • Bathing/shower assistance
  • Dressing
  • Incontinence care
  • Transfers (i.e. assistance with ambulation, bed to chair etc.)
  • Encouraging participation in personal interests (i.e. games, hobbies etc.)